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Chester
Merchants House
Crook Street
Chester
CH1 2BE
United Kingdom
0845 33 00 890
London
Medius House
2 Sheraton St
London
W1F 8BH
United Kingdom
0845 33 00 890

Registered Company Number:
03895708

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Connecting With Your Customers

We help you to build relationships with your customers, keeping them engaged and coming back for more

User Engagement through Personalised Experiences

Your customers expect a more personalised experience on your website than ever before

Driving Customer Loyalty

We understand your customers, we increase customer engagement & loyalty through our digital solutions

Welcome

Customer Engagement & Loyalty Specialists

At the heart of it all, we’re a digital agency. We design and build digital solutions that better engage with your customers on a personal level.

We understand that there are a lot of design & build agencies out there, so we looked at what made us different and why our projects delivered excellent results. Turns out, we don’t just build good looking sites, that’s a bit of a by-product and lots of agencies can do that. Instead we build relationships with your customers, we make them care and we make them remember you. This means you win more customers because you’ve created a connection and then they’ll stay a loyal customer for longer because they know that you ‘get them’ and that you cater for their needs, not just yours…

Your customers expect more from you than they ever had before; they want to be valued and treated as individuals, that’s where we come in.

Most of our projects use a number of ‘services’, each working together to serve the end goal.

E-Commerce

Magento experts, we understand what makes your customers buy and use this insight to drive conversions. Our loyalty specialism then keeps your customers coming back for more.

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Design & Development

Design isn’t just about pretty, it’s about purpose, it’s about understanding what you want people to do. From digital strategy to CMS builds, web applications and on-going conversion rate optimisation, we understand your customers and how to achieve your goals.

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Loyalty

We’re the leading digital agency that has a clear focus on customer loyalty, it’s at the heart of everything we do from websites to loyalty programmes and even our digital marketing.

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Mobile Apps & Responsive

Better engage with you customers through the device that never leaves their side through technology that allows personalised and geo-specific interactions.

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Digital Marketing

SEO, PPC, video advertising, email mark­eting and a whole lot more… It’s all part of the broader digital marketing strategy which starts by understanding where your customers are and how they want to find you.

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Loyalty

We’re the leading digital agency that has a clear focus on customer loyalty, it’s at the heart of everything we do from websites to loyalty programmes and even our digital marketing.

Learn More

Blog

What we are talking about right now

Digital News, News /
BHS

Another One Bites The Dust: BHS

After a seemingly slow and painful death, UK retailer BHS finally admitted defeat last week and announced that the company would go into administration. The announcement comes after a flurry of financial hardship and is arguably the biggest hit to the great British high street since the sinking of Woolworths back in 2008. Here at... Read more »
Search, Trends /
FaceImage

The Changing Face of Paid Search

After much speculation earlier this year, Google finally announced the removal of ads from the right hand side of its desktop search results. The industry has been rife with rumours about what this means for businesses, marketers and users alike. To save you the trouble of trawling the World Wide Web for answers, we have... Read more »
Search, SEO /
PPCImage

PPC: From Rags to Riches

Ding Ding! The all too familiar sound of the office bell signals a new client win. The Brief? PPC Management; “earn more, spend less”. As the thrill of the client chase drains, the reality of inheriting an existing PPC account sets in. Exactly what will you uncover as you lift the hood on the pre-owned... Read more »
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